SslideDM

REFUND POLICY

Refunds, clearly
explained.

This Refund Policy explains that SlideDM does not offer general refunds, the one account safety exception where a refund or a free extension may apply, and how to request it.

Last updated: July 22, 2026

Overview

SlideDM plans are digital subscriptions that are delivered and used as you go, so we do not offer general refunds. This policy explains the one situation where a refund or a free extension may apply, and how to request it.

The short version: SlideDM does not refund for a change of mind or for unused time on a plan. The one exception is account safety. If your Instagram account is restricted while you are using SlideDM, send us proof on our support channel and we will initiate either a refund or a one month free extension.

1. We do not offer general refunds

SlideDM is a digital subscription that is delivered and consumed as you use it. Because of that, we do not provide refunds in situations such as these:

If you want to try SlideDM before paying, start on the free plan, which includes 200 lifetime DMs at no cost.

  • A change of mind after subscribing.
  • Time left on a plan you choose to cancel. Cancelling stops the next renewal but does not refund the current period.
  • Forgetting to cancel a recurring subscription before the next billing cycle starts.
  • Not using the Service or its features during an active subscription.
  • Changes to Meta or Instagram APIs, permissions, or policies that are outside our control.
  • Account suspension or termination caused by a violation of our /terms.

2. Account restriction guarantee

The one case where we will consider a refund is account safety. If your Instagram account is restricted while you are using SlideDM, you may be eligible for a refund or a free extension.

To claim, contact us on our support channel and share proof of the restriction. We may request further proof, such as a screenshot of the restriction notice from Instagram and your registered email, so we can verify it against your account activity.

Once we have verified the restriction, we will initiate either a full refund of your current payment or a one month free extension of your plan, whichever you prefer.

This is the guarantee behind our account safety promise. Read more on /refund-guarantee.

3. Free plan

The Free plan is not billed and includes 200 lifetime DMs. Free DMs include Powered by Slidedm.app. This Refund Policy applies only to paid plans.

4. How refunds are processed

If a refund is approved, it is processed through the original payment method used for your SlideDM subscription, such as the Razorpay subscription used in India or the Stripe payment method used outside India.

Refunds typically take 5 to 7 business days to reflect, although the exact timeline depends on your bank or payment provider.

5. How to raise a claim

To raise an account restriction claim, email support@slidedm.app or reach us on our support channel with your registered email, the date of payment, and proof of the Instagram restriction.

We aim to acknowledge your request within 2 business days and communicate our decision within 5 business days.

6. Contact us

For any questions about this Refund Policy, contact support@slidedm.app.